Delivery + Returns

 

All orders will be processed & despatched within 24 hours (excluding weekends). You will be sent an email to confirm your order.


Shipping is charged on a flat rate basis, regardless of the weight of your parcel.

We accept payment via PayPal and most Debit/Credit cards.

UK DELIVERY

£1.95 - UK Saver (NOT Tracked or Insured) 2-3 days delivery 

£2.95 - Recorded Delivery (Tracked & Insured) 1-2 days delivery 

£6.95 - Next Day Delivery* (Tracked & Insured) - by 2pm for next day delivery


*Next Day Delivery: order before 2pm to receive your order the next working day delivered via Royal Mail Special Delivery 1pm service. 

 

WORLDWIDE DELIVERY

£4.95 - Standard - (NOT Tracked or Insured) 5-16 working days delivery 

£8.95 - Signed For (Tracked & Insured) 3-7 working days delivery** - Highly recommended for orders over £40

£20 - USA Express* 1-2 days delivery (USA Only)
£23 - Europe Express* 1-2 days delivery (France & Germany Only)


 *Express DHL: order before 2pm to receive your order within 1-2 working days delivered via DHL.


*Customs

All customs/import duties are charged once the parcel reaches its destination country. The charges

must be paid by the recipient of the parcel. We have no control over these charges. Customs policies and import duties vary widely from country to country.
 

**In some rare instances customs can hold your order, this can add on an additional 7 working days delivery time.

RETURNS & EXCHANGES

 Returns

You can return items to us for a refund up to 14 days after your goods are received, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. 

A full refund will be issued. Please contact us before you post your item so that we can arrange the return. Remember to obtain and keep a certificate of postage from the post office since this will act as your proof of delivery.

In the interest of hygiene, we cannot offer refunds on any pierced jewellery.

Please allow up to 10 days for your returned items to be refunded.

 

Exchanges

You can return an item for an exchange up to 14 days after your goods are received, if you'd like a different colour or size of the same item. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order. When we receive your return we will send you an invoice for the additional postage (£2.95 UK or £4.95/£8.95 International) to return your replacement size/colour to you.

For further information please contact us, we’re happy to help! hello@nuwa.co.uk